Terms & conditions

FBG radgjof ehf., here by known as “Iceland Settlement Tours” or “IST/We/Us/Our”

issues these terms and conditions for https://icelandsettlementtours.is.

General

By using our website you agree to be legally bound by these terms, which shall take effect immediately upon your first use of the website. If you do not agree to the above and following terms, please do not access and/or use our website.

You are not allowed to copy, reproduce, republish, download, make available to the public or use our website in any way except for your own personal, non-profit and non-commercial use.

Payments

To confirm a booking with us through email we do require a deposit of 25% of the total cost. If your booking date is within the next 60 days, we require a full payment. The balance payment is due 60 days before your booking date. The payment can be made through bank transfer. Bank details will be sent along with your booking confirmation and invoice. Payments made with credit cards go through a secure payment website of our payment processing agent, MyPos.

All bookings are subject to availability and bookings can be changed or cancelled by us at any time. When the tour has been paid in full, the price has been confirmed.

Pricing

All prices are subject to availability and can be withdrawn or changed without any notice. The price is only final when tour is paid in full. Prices for our tours are total prices for the vehicle, not per person. Please note that prices quoted are subject to change. All tours are priced according to departure /arrival in the Reykjavik area. Any changes to route or extra services asked for by customer are subject to extra charge. We can, in behalf of the driver, make a claim for those changes if not paid directly to the driver in the end of the tour.

Booking

IcelandSettlementTours.is is the online booking site and trading name of FBG radgjof ehf. These booking conditions govern all bookings with IcelandSettlementTours.is. Any booking made or order placed by you, weather it’s through the company’s website or otherwise, shall be deemed as an offer by you to purchase the relevant package or other travel arrangement subject to these booking conditions. No contract between you and IcelandSettlementTours.is shall come into existence until FBG radgjof ehf. accepts full payment and issues a confirmation invoice. The person who makes the booking accepts these conditions on behalf of all members of the party and is responsible for all payment due from the party. Booking services with IcelandSettlementTours.is are currently only available to persons who are at least 18 years old. By submitting a booking, you warrant and confirm to us that you comply with these arrangements.

All bookings made through IcelandSettlementTours.is website https://www.icelandsettlementtours.is or any of its domains, require a full payment with credit card at the time of booking. Payments for bookings can also be made with a bank transfer. IcelandSettlementTours.is does not see your credit card information, as the processing of the card payments is done by a certified credit card payment provider. When you select to pay for your booking you will be sent to our payment providers secure website to complete your payment. When payment is completed you will be returned to IcelandSettlementTours.is where you will be able to retrieve your Voucher and Invoice for the booked tour and it’s Add-Ons, if any. For cancelation policy, please read our Cancelation policy below.

Booked tours need to have the right amount of passengers registered. It is never allowed to follow our driver-guides on separate vehicles (none IcelandSettlementTours.is vehicle) and be part of the tour

Pickup time – “No Show”

A “No Show”, is when a passenger does not arrive for pickup within a certain amount of time. Upon “No Show” there will be no refunds made to tours/transfers.

•           Provided we get the flight details beforehand, we monitor the flight status and there are no additional charges for flight delays.

•           Our driver-guides wait for maximum 90 minutes from the official “Landed” time stated on Keflavik airport information screens or on Keflavik Airport official website. After 90 minutes the tour/transfer is considered as a “No Show”.

•           Without any flight information or contact from customer that he/she will be arriving (late), our driver-guides wait for 60 minutes from scheduled time.  After 60 minutes the tour/transfer is considered as a “No Show”.

•           All other transfers or tours (other than Keflavik Airport pickup) your driver-guide waits for maximum 30 minutes until your tour is considered as a “No Show”.

Baggage allowances

Baggage allowance per seat in the vehicle is one bag weighing up to 30 kg (66 lbs). One carry-on bag per person, in addition to one small personal item, such as small hand bag or laptop. The maximum weight allowed for your carry-on is 10kg (22lbs). For example a person traveling alone has 4 times the Baggage allowances.

Animals and pets

Guide dogs to lead the blind are permitted. No other pets/animals are permitted in our vehicles.

Cancellation policy

If you wish to change or cancel your day tour in Iceland, please contact us as soon as possible. Ten percent (10%) of the price of your tour are non-refundable. The 10% will be used to cover fees connected to your booking such as credit card transactions and other administrative charges. Refunds will only be issued to the card used to purchase the tour or to the bank account that the wire transfer came from. We strongly recommend that all our clients take out comprehensive travel insurance to avoid disputes in case of cancellation or injuries/accidents.

If you cancel your booking with more than 7 days notice we will refund 90% of the tour price.

If you cancel your booking 3-7 days in advance, we will refund 50% of the tour price

Cancellations less than 48 hours in advance are non-refundable.

All of our tours and/or any services are weather and condition dependent. For your own safety we reserve the right to change your itinerary or to cancel your trip. Please keep in mind that Icelandic weather is extremely variable, especially in the Northern part of Iceland. Our guides/drivers are specially trained to deal with such changing conditions and their number one priority is your safety. Please be aware of this priority and please respect your guide’s/driver’s judgment and authority to make these adjustments to your tour. Such changes are more likely around wintertime rather than during other seasons. Our summer trips, operated from May through September, are rarely adversely affected by harsh weather. If we are forced to cancel your trip due to factors beyond our control before it starts you will receive a 100% refund. If we are forced to change your itinerary at some point during your trip you may or may not be partly refunded for your tour, depending on the trip that you are on and at what stages of that trip a change occurs. This refund is rarely more than 50% since in most cases the majority of our operating costs have already been realized after your trip starts.

Liability

We are an online booking site and our company, FBG radgjof ehf. is insured according to Icelandic laws.

By accepting these terms you agree to participate in the activities offered on the tour at your own risk and that you must take responsibility for your own safety. We do not assume any responsibility for accidents that are caused by our customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure).

IcelandSettlementTours.is claims no responsibility for any loss, damage, accident, injury, sickness or schedule change due to weather, strike or any other cause beyond our control. We act in good faith, and cannot be held responsible for any agent, hotel, airline, guide, restaurant or any other person’s or company’s acts, defaults or delays in relations to our tours.

We reserve the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise. In the case of any changes to flights (domestic and international) or to scheduled travel by cruise, ferry, bus or train, the passenger is responsible for any additional costs incurred as a result of such changes (e.g., additional nights at a hotel, meals, transfers, etc.), at the time provided.

We therefore advise all customers to have comprehensive travel insurance to meet all contingencies. If, for any reason, you are dissatisfied with your tour, we want to know about it. We recommend you contact us as soon as any incident arises. If you are unable to do so at the time, you must advise us in writing within 30 days of your return. If you fail to do so, this may jeopardise your right to any compensation. All information in the website is subject to change. We reserve the right to alter/change/correct mistakes that may possibly appear in the website or published price lists.

This site IcelandSettlementTours.is is operated by FBG radgjof ehf. When you view the site or any domain run by FBG radgjof ehf., your visit and any disputes arising from it are subject to this Disclaimer, and our terms & conditions. We have taken reasonable steps to ensure that the website and all information provided on or through it are accurate. However, we take no responsibility for information contained on this Website and disclaims all liability in respect of such information. We shall not be held liable for any losses you suffer, including any indirect or consequential loss, including but not limited to loss of business or profits or any other financial loss arising out of or in any way connected with the use of this site. We are not responsible for the content of any sites directly or indirectly linked to or linked from any pages on this website. If you consider any linked pages to be inappropriate, illegal or offensive please let us know by contacting us .

Clients are advised that all activities are undertaken entirely at their own risk and they must behave in a fit and proper manner at all times in accordance with IcelandSettlementTours.is or their partners guidelines and must take proper responsibility for their own safety. All our tours and/or other services do carry inherent risks and IcelandSettlementTours.is or its partners do not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure). By checking the “Agree to Terms of Service” box and with the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation in your tour. Depending on your chosen trip/activities you may be requested to sign an additional liability release on location prior to certain excursions.

Any dispute, controversy or claim arising under, out of or relating to this contract and any subsequent amendments of contracted tours, including, without limitation, its formation, validity, binding effect, interpretation, performance, breach or termination, as well as non-contractual claims, shall be submitted to mediation in accordance with Icelandic laws. The place of mediation shall be Heradsdomur Reykjavikur. The language to be used in the mediation shall be Icelandic.